Refund policy

Thank you for considering our e-commerce website for your shopping needs. We value your satisfaction and aim to provide the best possible experience for our customers. In the event that you need to make a return, please review our return policy below.

Return Policy:

  1. Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  2. Timeframe: You have 7 calendar days from the date of delivery to request a return. After 7 days, a refund or exchange may not be offered.

  3. Process: To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with instructions on how to proceed with the return. Please note that you will be responsible for the cost of shipping the item back to us.

  4. Refunds: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take several business days for the refund to appear on your account.

  5. Exchanges: If you would like to exchange an item for a different size or colour, please contact our customer service team to initiate the exchange process. Please note that you will be responsible for the cost of shipping the item back to us, and we will cover the cost of shipping the exchanged item back to you.

  6. Non-Returnable Items: Certain items are not eligible for returns, including final sale items and personalized or custom/non-stock items. Essential oils

  7. Essential and fragrance oils: Due to the subjective nature of scent, Azania Essentials will not accept returns on essential oils or fragrance concentrates based on personal preference. Scents may vary from batch to batch in colour, viscosity and aroma.
  8. Workshops cancellation fees: Less than 3 days before the workshop or failure to attend attract 100% of the workshop booking fee. Cancellation within 3-6 days prior to the workshop date attracts a 50% cancellation fee. Alternatively, the client may reschedule once, subject to availability, by paying an additional rescheduling fee equal to 50% of the original workshop fee. 7 or more days before the workshop date attracts a R100.00 for reasonable administrative and un-recovered payment-processing costs. Cancellations due to death or hospitalisation shall be handled in accordance with the CPA. A separate cancellation policy may apply for private bookings.

We reserve the right to refuse any return that does not meet the above criteria or that is not accompanied by the required information. We also reserve the right to make changes to this return policy at any time without prior notice.

Thank you for your understanding and cooperation in helping us maintain a fair and efficient return policy. Please do not hesitate to contact us with any questions or concerns.